Safe, short-term accommodation, arranged in one call
We coordinate emergency accommodation across metropolitan and regional South Australia for government agencies, homelessness services and domestic and family violence services. One contact finds the right room, confirms the booking and stays with the placement until the client moves on.
How a referral works
You call or email
Tell us who needs a room, how many people, when they arrive and roughly how long they need to stay.
We match the site
We check availability, location, room type, access needs and any safety concerns you raise.
We confirm in writing
You receive a booking confirmation with the site's booking terms, so the client can check in on arrival.
We stay involved
We handle issues, extensions and incidents during the stay and keep you informed.
Who we work with
Our service is built for organisations that place people in crisis accommodation and need a dependable partner behind them.
- Government agenciesRegional housing offices and other public authorities arranging short-term stays.
- Homelessness servicesGateway and specialist homelessness services supporting people without a safe place to stay.
- Domestic and family violence servicesServices helping women, children and families leave unsafe situations quickly.
- Community organisationsCharities and support providers responding to fires, floods, evictions and other critical events.
Safety and care at every site
Many of the people we accommodate are escaping violence or going through the hardest week of their lives. Everything we do is set up around that.
- Suitability checks before placementWe look at safety for the client, other guests and staff before confirming a room, including making sure people are not placed near someone they need to be kept away from.
- Trained front-line staffAccommodation staff receive our training in incident response, trauma-informed practice and domestic and family violence awareness.
- Confidential locationsWe never confirm who is staying where, and we share client information only with consent or where the law requires it.
- Clear standardsEvery room is clean and secure, with a private bathroom, heating and cooling, basic kitchen appliances, fresh linen and a 24 hour emergency contact.
- Fast escalationIncidents are reported to the referring service promptly, and no client is asked to leave without the service being told first.
Where we can place people
We work with a growing network of motels and apartments across South Australia, including family rooms and apartments with kitchens for longer stays.
- Eastern Adelaide
- Northern Adelaide
- Southern Adelaide
- Limestone Coast
To protect the people we accommodate, we do not publish the names or addresses of our accommodation sites.
Run a motel or serviced apartments?
We are looking for commercial accommodation providers in metropolitan and regional South Australia to join our network. We manage bookings, client liaison, reporting and invoicing, and we train your staff. You receive steady, fixed-rate bookings and prompt payment.
To join, you need staffed reception during operating hours, multiple rooms, and public liability cover of at least $20 million.
Talk to our coordination team
Referring services and accommodation providers can reach us directly.
- Phone
- 0410 431 980
- shayma@transcend.training
- Operated by
- Transcend Training Solutions Pty Ltd, ABN 94 618 246 021